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Contact Cashed Casino - Canada

If you need assistance while using cashed-ca.com, you can contact the Cashed Casino customer support team through the secure contact form below or via the additional channels listed in this section. Please provide accurate and complete information so that we can review your request and respond as efficiently as possible.

How to Use the Contact Form

To contact Cashed Casino via this form, please include at minimum the following details:

  • Your contact details: A valid email address or messenger handle so that our team can reply to you.
  • Account information (if applicable): Your Cashed Casino username and, where relevant, basic details of the transaction (date, amount, payment method) you are writing about. Do not include full card numbers or banking passwords.
  • Clear description of your request: A concise explanation of your question, complaint, or feedback, including any steps you have already taken (for example, checking the FAQ or live chat).

By submitting the form, you acknowledge that your message and contact details will be processed in line with the Cashed Casino Privacy Policy available at https://cashed.com/en/privacy-policy. Do not use this form for emergency situations or to send sensitive financial security information.

Main Contact Channels

In addition to the on-page contact form, Cashed Casino offers the following primary contact options for players in Canada:

  • Customer Support (primary): [email protected] - for all account, technical, bonus, and general support questions. This is the main address for players using cashed-ca.com.
  • General Information: [email protected] - for non-urgent questions about the Cashed Casino brand, services, and website.
  • Payments and Transactions: [email protected] - for queries related to deposits, withdrawals, payment verification, and processing issues handled by Mirata Services LTD.

Phone numbers and physical mailing addresses are not specified for Cashed Casino. All initial communications should therefore be made via the contact form, the above email addresses, or the live chat function available on https://cashed-ca.com.

Response Times and Availability

We aim to reply to all inquiries submitted via the contact form or email within one business day. Actual response times may vary depending on the volume and complexity of requests, verification needs, or technical circumstances beyond our reasonable control.

  • 24/7 operational availability: Support channels, including live chat, are generally available 24 hours a day, 7 days a week, subject to maintenance windows and unforeseen outages.
  • Priority handling: Time-sensitive issues regarding account access, deposits, and withdrawals may be prioritized where possible. Please clearly mark such issues in the subject or first line of your message.
  • Identity and security checks: For your protection, the support team may request additional information or documents before discussing account-specific details or processing certain changes.

Important Legal and Regulatory Information for Canadian Players

Cashed Casino, accessible to Canadian players via cashed-ca.com, is operated offshore and is not licensed or regulated by any Canadian federal or provincial gambling authority. The service is offered under an offshore gaming license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), license number 22-0025, to Liernin Enterprises LTD.

  1. Operating entities: The online casino services are operated by Liernin Enterprises LTD, a limited company registered in the Marshall Islands under registration number 126211. Payment processing for certain fiat methods (including Interac and credit cards) is handled by Mirata Services LTD, a limited company registered in Cyprus under registration number HE 433658.
  2. Licensing: Cashed Casino operates under PAGCOR Offshore Gaming License No. 22-0025, verified as active as of May 2024 and assumed to remain valid through at least 2026 unless revoked or suspended by PAGCOR. Previous licensing references to Curaçao sub-licenses (e.g., 8048/JAZ) are no longer current and are provided only as regulatory background.
  3. Regulatory scope and limitations: PAGCOR's offshore regulations impose certain requirements in relation to game fairness (RNG testing) and basic anti-money laundering controls, but player protection standards and dispute escalation mechanisms may differ from those applicable in jurisdictions such as the United Kingdom or Malta.
  4. Canadian regulatory context: As Cashed Casino is an offshore service, it does not hold a provincial Canadian online gambling license (for example, from iGaming Ontario) and does not follow all local Canadian responsible gambling mandates or pay provincial gambling taxes.

Regional Compliance Note: By contacting Cashed Casino, you acknowledge that your relationship is with an offshore operator regulated primarily under Philippine law and the laws applicable to Liernin Enterprises LTD and Mirata Services LTD, not under Canadian provincial gambling legislation.

Dispute Resolution and Escalation

If you have a complaint or dispute regarding services provided via cashed-ca.com, please follow these steps:

  1. Step 1 - Contact support: Begin by contacting customer support through the contact form on this page or via [email protected]. Clearly describe the issue, including relevant dates, amounts, game titles, and any screenshots or reference numbers. Most issues are resolved at this stage.
  2. Step 2 - Written complaint: If the matter is not resolved to your satisfaction, you may submit a formal written complaint by email, referencing your previous communications, and marking the subject line "Formal Complaint - Cashed Casino". The casino may request identification or additional documentation as part of its review.
  3. Step 3 - Final internal decision: After reviewing your complaint, Cashed Casino will provide a final internal decision. Timeframes for complex investigations, especially involving payments or suspected misuse, may exceed the usual one business day target.
  4. Step 4 - Regulator information: If, after exhausting the casino's internal process, you still wish to pursue the matter, you may consult information from PAGCOR at https://pagcor.ph/regulatory. Please note that PAGCOR's offshore dispute mechanisms and accessibility for Canadian players may be limited compared to regulators such as the UK Gambling Commission.

Nothing on this contact page creates additional rights beyond those set out in the Terms and Conditions published at https://cashed.com/en/rules. In the event of any inconsistency, the Terms and Conditions (as amended from time to time and applicable through at least 2026) prevail.

Responsible Gambling and Support Resources

Support inquiries related to responsible gambling, account limits, self-exclusion, and problem gambling should also be directed to [email protected]. Please specify "Responsible Gambling" in the subject line for more efficient handling.

  • Internal tools: Some responsible gambling tools may require manual setup or adjustment by the support team following your written request. Details are available at https://cashed.com/en/responsible-gaming. Processing of such requests may take additional time.
  • External Canadian resources: For independent help, information, and counselling services, Canadian players may consult organizations such as https://responsiblegambling.org or province-specific helplines.
  • No legal or financial advice: Replies from Cashed Casino's support team are provided for service and operational purposes only and do not constitute legal, tax, or financial advice.

Privacy and Data Handling

When you contact Cashed Casino through this page, your personal data will be processed in accordance with the Privacy Policy available at https://cashed.com/en/privacy-policy. This includes:

  • Categories of data: Contact details (such as email address), account identifiers, and any information you voluntarily include in your message.
  • Purposes: Handling your inquiry, investigating complaints, fulfilling regulatory obligations (including anti-money laundering and fraud prevention), and improving customer service.
  • Data sharing: Where necessary, your information may be shared within the Cashed Casino corporate structure, including Mirata Services LTD for payment-related investigations, and with regulators or law enforcement where required by law.

For more information on your rights and how your data is processed, please review the Privacy Policy before submitting the contact form.

Official Websites and Regulatory Information Links

For your convenience and to facilitate your own due diligence, the following official or informational websites are relevant to Cashed Casino and its regulatory context:

Last updated: This contact information and legal context are intended to remain accurate through at least 2026, subject to changes in licensing, corporate structure, or regulatory requirements. You should always check the latest Terms, Privacy Policy, and on-site notices for any updates.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.